What is your return/exchange policy on formalwear?
For our formalwear, we offer returns through the Kover Return Assurance program. Please see below for more details.
If you do not opt for the Kover Return Assurance program, we are not able to accept returns or exchanges due to the made-to-order and/or delicate nature of our products. In that case, all sales are final. So what happens if you are not 100% happy with your garment? Reach out to us within 5 business days of delivery and we will work with you to make sure the item is to your satisfaction, including making tailoring and fit suggestions. If there are extenuating circumstances, we can exchange the goods for another style, pending material availability. There will be a 15% restocking fee and you will be responsible for any differences in price. We are always happy to work with you to evaluate the circumstances.
What is Kover Return Assurance?
Get peace of mind while purchasing final sale items when you add Kover Return Assurance at checkout.
You’ll have the option to return eligible final sale items. Add the Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
All standard return policies apply to eligible item(s).The item(s) must be new, unworn, unwashed and in the original packaging with tags attached.
Returns must be initiated within 5 days of receiving the item(s).
To initiate a return, please contact email@example.com to begin the return process.
We are unable to offer free shipping on eligible item(s) returned. You are responsible for the return shipping fee at the carrier’s rate.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.
What is your return/exchange policy on non-formalwear?
If you want to make a return or exchange on non-formalwear products like loungewear and bomber jackets, we accept both for unwashed and unworn merchandise if you reach out within 5 days of the items reaching you.
Because we're a small business with high shipping costs and fees, we charge a 15% restocking fee for returns and exchanges.
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