What is your return/exchange policy on formalwear?
For our formalwear, we offer returns through the Kover Return Assurance program. Please see below for more details.
If you do not opt for the Kover Return Assurance program, we are not able to accept returns or exchanges due to the made-to-order and/or delicate nature of our products. In that case, all sales are final. So what happens if you are not 100% happy with your garment? Reach out to us within 5 business days of delivery and we will work with you to make sure the item is to your satisfaction, including making tailoring and fit suggestions. If there are extenuating circumstances, we can exchange the goods for another style, pending material availability. There will be a 15% restocking fee and you will be responsible for any differences in price. We are always happy to work with you to evaluate the circumstances.
What is Kover Return Assurance?
Get peace of mind while purchasing final sale items when you add Kover Return Assurance at checkout.
You’ll have the option to return eligible final sale items. Add the Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
All standard return policies apply to eligible item(s).The item(s) must be new, unworn, unwashed and in the original packaging with tags attached.
Returns must be initiated within 5 days of receiving the item(s).
To initiate a return, please contact firstname.lastname@example.org to begin the return process.
We are unable to offer free shipping on eligible item(s) returned. You are responsible for the return shipping fee at the carrier’s rate.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.
What is your return/exchange policy on non-formalwear?
If you want to make a return or exchange on non-formalwear products like loungewear and bomber jackets, we accept both for unwashed and unworn merchandise within 5 days of the items reaching you.
Because we're a small business with high shipping costs and fees, we charge a 15% restocking fee for returns and exchanges.
What if I am unsure about my size in your loungewear?
We've included pictures of customers on our loungewear pages to help aid you in your sizing choices. If you have other questions, feel free to reach out!
What if I am unsure about my size in your formalwear?
We recommend ordering a larger size to allow for alterations from your local tailor. We also leave a margin in the formalwear to allow for alterations.
How long will it take for my purchase to arrive?
Ready to ship pieces are shipped out within 1-2 business days and arrive to you based on the delivery type you choose. Made to Order/Build Your Own pieces take 6-8 weeks to arrive.The delivery date is outlined on each product page.
Do you ship worldwide?
We do! If for any reason you do not see your country listed, please email us at email@example.com.
What are your shipping fees?
For items going within the US, standard shipping is complimentary for all orders. Additional fees may apply for expedited shipping.
For international shipments, an estimate is available at checkout based on the weight of your piece. Customers are responsible for any additional customs and duties that may be charged.
Do you take custom orders?
For any custom orders, please email firstname.lastname@example.org.
What is a sample piece?
Our sample pieces, which you will find discounted, are the pieces we use in our showroom for customers to feel and try on. They are discounted because there may be slight wear and tear on outfits from the trials. Unless otherwise noted, any wear and tear is minor.
Are the colors of products shown on the website accurate?
While we try our best to display the color as accurately as possible, the color on the screen may be slightly different than that of the actual outfit.
Will I get a similar fabric for my design if the original fabric is not available?
We look for the most similar fabric on the market, but cannot guarantee the same fabric. Except in special cases, we ask our customers to rely on our judgment on which fabric we choose to substitute.
Where are your clothes made?
All of our clothes are proudly made in India in factories that support fair wages and ethical working conditions.
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